Counselling
People are at the heart of what we do
Real Matters uses a person-centred approach to counselling that focuses on guiding our clients to recognise issues, create solutions and make changes in their own lives.
Our counselling approaches are based on evidence based and current accepted practices. Counsellors with Real Matters are appropriately trained and registered with national counselling associations. As an organisation, we voluntarily adhere to the Code of Ethics as prescribed by the Australian Counselling Association (ACA) Code of Ethics which provide standards of professional conduct for counsellors and the counselling process. We are committed to supporting those in need of help within the scope of our service. We treat all clients with dignity and respect, and value each individual’s worth.
Our counsellors are expected to maintain high standards of care and counselling at all times. We have policies and procedures in place to ensure we meet industry standards and ethical guidelines, including confidentiality and mandatory reporting.Who We Work With
We work with individuals, couples, families, and groups. Our counselling services provide assistance with issues such as:
- Anger management
- Domestic and family violence
- Drug and alcohol addiction
- Eating disorders and body image issues
- Financial stress
- Grief and loss
- Homelessness
- Marriage and relationship
- Mental health
- Parenting
- Problem gambling
- Sex and intimacy
Fee Structure
Fees may vary depending on the counsellor and the number of sessions you need. Medicare does not cover counselling unless it is carried out by a doctor or registered psychologist under a mental health care plan. However, some private health funds may cover part of the fees.
Our fees are based on the service type and may differ depending on the specific practitioner and client needs. The following is a guide only:
| Service Type | Fee |
|---|---|
| Counselling – Telehealth | $20/ per session |
| Counselling – Intake session (60mins) | $75/ per session |
| Counselling – Intake session (60mins) Concession rate |
$40 / per session |
| Counselling – Standard session (45mins) – in person | $60/ per session |
| Counselling – Standard session (45mins) – in person Concession rate | $40 / per session |
| Counselling – Long session (1hour) – in person | $75/ per session |
| Counselling – Long session (1hour) – in person Concession rate |
$40 / per session |
| Support group program | $5per person /per session |